Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • Every support request you submit to us will be dealt with within maximum 60 min. If your trouble ticket or email calls for additional assistance from an administrator, we will forward it and leave a comment to notify you that your matter is being examined. If you make use of our Admin Services package, all of the services included there will be completed at a time that is convenient for you.

  • Top quality support service

  • A Top–Class Customer Support Service

  • Should you require assistance working with our Web Site Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, you can reach our help desk support team at any time through the ticketing system. Besides, should you need help administering your server, you can make use of the Admin Services package, which includes OS updates every week, troubleshooting and installation services, server monitoring and rebooting services, data backup disk storage space, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Site Control Panel is preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most of the how–to articles also video versions which show all the tasks that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.