Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Answer Warranty

  • Our customer help and support Department is online day and night to take care of all of your service demands. Every ticket you send out to us shall be responded to within less than one hour. If your issue demands aid from an admin, we are going to send the ticket to the person in charge and will inform you that the case is being taken care of.

  • Top quality support service

  • Top–class Technical Support Service

  • Our technical assistance staff is going to be on shift for you day–and–night to to handle all help demand tickets that you send to us. We offer tech help and support for the packages that are pre–installed on your hosting server. These include our custom designed Web Site Control Panel, the chosen OS as well as the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and regularly updated collection of articles is incorporated into our custom–built Web Site Control Panel. It includes quick tips about how to conduct all the primary web site management duties. The Help section provides comprehensive how to tutorials and step by step video guides. You can access the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.