Even though the hosting service provided by the different companies is virtually the same, every provider has a customized platform with its own modifications and different ways to do given operations. In such a situation, a vast knowledge base would be stunningly useful both for persons with no prior experience and for technically capable users who will sooner or later find out how particular procedures are done, but will lose valuable time in the process. The aim of such a knowledge base is to help make the hosting service fast and easy to use, saving users plenty of time and energy. The outcome is gladder clients, since they can swiftly find the information they desire, and a lot less work for the client care staff representatives, because usually most of the inquiries and issues that clients have got are already enumerated in the knowledge base. Given that the articles are competently written and encompass more things, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Website Hosting

All Linux shared website hosting packages that we offer come with a detailed knowledge base where you can find everything you may ever need to know with regard to your web hosting account. Irrespective of whether you are planning to set up a brand-new MySQL database, to forward a domain name using an .htaccess config file or to set up an e-mail account on your PC or cellular phone, you can simply check our help articles and all the information that you need will be there. When you visit a particular section of the Hepsia Control Panel, you’ll see articles that are related to the functions that can be accessed through it. If you want to check the entire archive of articles and get acquainted with all the functions that Hepsia is offering, or only to read generic information about the web hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our absolute best to encompass any issue that you could possibly face, but if you do not find the info that you want, you can always touch base with us, as our customer support team is working around the clock.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages come with extensive online help documentation where you will find info on all the features that our in-house built Hepsia hosting Control Panel offers, as well as solutions to different questions and difficulties that you might run into. All user manuals include elaborate specifications, which is the reason why you will not need to worry about skipping something if you are intending to export a database, for instance. The troubleshooting articles include a number of different probable reasons for particular issues and the solution for each of them, so in case you are not able to send emails although you have the right outgoing mail server settings, for example, you can quickly see what the reason for this could be and correct the problem with a couple of mouse clicks in your email client. As the Hepsia Control Panel offers quite a few features, you will be able to find relevant articles in each single section. If you would like to check out all help articles, you can use the Help menu, which is located in the upper right-hand corner of the window.