There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. This is the easiest channel of correspondence for a number of reasons. In case no company representative is available at the moment and they’re all engaged, a phone call may not be answered, but a ticket will invariably be received. In addition, you can copy/paste extensive bits of info without worrying about printing errors, and if a specific issue needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re typically separate from the hosting platform, so if you need to provide information or to adhere to instructions, you will need to use at least 2 separate accounts and this number may grow in case you’d like to administer several domain names. Additionally, lots of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.

Integrated Ticketing System in Shared Website Hosting

In stark contrast to what you may find with plenty of other web hosting companies, the ticketing system that we are using with our Linux shared website hosting packages is included in the Hepsia hosting Control Panel, which is included with all hosting accounts. You will not have to memorize several logon names and passwords, as you will be able to manage both your tickets and the web hosting account itself from one single place. So, if you have a question or confront a difficulty, you can contact our customer support staff right away. Our ticketing system includes an intelligent search mechanism. This goes to say that even in case you have submitted a vast number of tickets through the years, you’ll be able to find the one that you want without much effort. Besides, you can see knowledge base tips for troubleshooting commonly confronted predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting packages, was developed with one aim in mind – that you should be able to manage everything related to your account from one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or run into a challenge, you can get in touch with our client service team on the spur of the moment without having to go through another admin console. You can look through your files or check various account settings whilst submitting a new ticket or reading the response to an old one. In case you’ve got plenty of tickets and you’d like to track down a specific one, you can make use of the clever search box, which is available in the Help section. We will make sure you obtain an answer in less than 60 minutes irrespective of the nature of your question or problem.