Should you ever experience a problem with your website and be unable to resolve it yourself, ask the respective hosting provider’s client service team to help you get the website back online. A timely resolution would be the most favorable scenario, but many hosting companies respond within twenty four hours or even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be quickly sorted out, your site may not work properly or may not be reachable whatsoever for a lengthy time interval, so you may lose potential clients because it is pretty unlikely that anybody would be eager to revisit a site that is broken. Therefore, you should make sure not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a timely manner. If a script update doesn’t go smoothly or you erase something accidentally, for instance, the website should be restored speedily so as to avoid elongated downtime.

One-Hour Response Guarantee in Shared Website Hosting

If you’re using one of our Linux shared website hosting packages and you have a question or confront some obstacle, you can touch base with us 24/7/365 by submitting a client support ticket or by sending an email and we promise that you will obtain a reply in less than 60 minutes. In case the issue can be sorted out, we’ll do it before we reply to you, whereas if there is something that you have to do on your end, we will provide you with all the required info – what settings to check, what possible solutions to try out, etc. Normally, you will obtain a reply within maximum half an hour, so waiting for hours on end or even for more than 1 day to get help is something inconceivable. Our one-hour response time guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team reps are available at all times and they will reply to any trouble ticket that you submit via the hosting Control Panel within less than one hour. The response time is guaranteed no matter if you have a generic inquiry in regards to your semi-dedicated server or you stumble upon a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24-7 to take care of any general, technical or billing issue. If you contact us about anything that is within our power, we will resolve it before we respond, so you will not have to wait around for hours or days while the problem lingers. If there is something that you have to do on your end, we will provide you with the required info – what workable solutions to try, what steps to take, etc.