You will find lots of shared website hosting suppliers on the market today, however the majority of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll get through this particular channel of communication will vary based on the service provider - some provide experienced phone support, various others offer common and customer support only since some issues are more time-consuming and it is much easier to be resolved through a ticket, particularly if the issue needs to be escalated. Nonetheless, it is good to find that you could always contact your web hosting provider as there are plenty of small-scale issues which can be managed easily and in a timely manner with a phone call, not mentioning that you're able to get additional information regarding the services even before you become a client.

Phone Support in Shared Website Hosting

We know that having the option to communicate with a live agent is very important, that's why we have three support lines around the globe (USA, UK and Australia) and you're able to get in touch with us on the phone for 14 hours a day. If you consider acquiring one of our Linux shared website hosting packages, for instance, you have the option to call us and learn more about our services before placing your order to be sure that we do meet all of the system requirements for your websites. After your order, you'll be able to call us about all of the sales and / or billing problems you may have, or get any general or basic technical info that you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you can use the ticketing system, which will help you follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

When you need additional info about the Linux semi-dedicated hosting packages that we provide, you're able to call some of the three support phone lines that we have around the world - in the United States of America, the UK and Australia. In this way, you have the option to check ahead of time if our solutions are appropriate for your websites. In case you are already our customer and you own a semi-dedicated account, you'll be able to contact us over the phone for fourteen hours daily about any kind of billing or general matters. For entirely tech issues you can employ our ticketing system and communicate with our tech support as sometroubles just need extra time to be dealt with, but we will assist you over the phone with a number of minor technical issues as well, saving you the time and efforts.