The presence of the customer and technical support that a shared website hosting company provides will tell you a lot about the services that they offer as well. In the event that you are allowed to use just emails and tickets, you have most probably found some reseller and not the actual website hosting provider. When this is the case, you will probably have to wait for several days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get hold of the real website hosting company for extra assistance. If the supplier can provide several ways of communication with quick response time which are available at any moment, they are most likely the top provider, not just a reseller. Therefore you will reap the benefits of prompt assistance and quality support since they'll have immediate access to the servers where your account is. Whatever the trouble - sales or technical, it's generally much better to communicate with your hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance without delay, that's why our shared website hosting services include 24/7 tech support as well as various ways of contact. In case you don't have an account yet, you can call us or come on our live chat and chat with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up obtaining a service that you cannot use. If you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs additional investigation. Unlike the vast majority of providers out there, we answer to all tickets within an hour, so you will not have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 tech support services even on official holidays. All your sites will be available all of the time and so will we. With numerous communication options, you will be able to choose the best way to contact us and find out about our solutions in case you do not have an account yet, or get support in case you're already among our customers. You can give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour response time warranty, though it rarely takes more than 20 minutes to receive assistance no matter the complexity of the problem. With our customer and technical support services, we are there for you whenever you need us, not a couple of days after that.

24/7 Customer Support in VPS Hosting

Each and every virtual private server plan that we provide features 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can contact us at any time, even weekends and holidays. For your convenience, we offer different means of communication - telephone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems as it will be much easier to track what's going on. The maximum warranted response time for all the email messages and tickets is 60 minutes, but it hardly ever takes that long to receive help. When you acquire the Managed Services upgrade that we offer, our admins can also assist you with any third-party software difficulties.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to have prompt support in general, let alone when you operate a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee whatever the matter. The service is free of charge for all of the problems with the server or the software that was installed by our administrators through the setup, so you'll be able to contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing area or you can send an e-mail message, and the actual reply time for either rarely exceeds 30 mins because we have admins available round the clock. In case you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on three different continents or you may employ our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to add to your server plan from the billing Control Panel.